Locked out of your car?
Car lockout

Locked out of your car?

Keys on the seat, in the trunk or gone? A certified roadside operator can open most cars with proper tools, without breaking a window.

Unsafe, or anyone hurt? Call 911. On a 400-series highway or the QEW? Call 511.

When to call

When you're locked out

  • Keys locked inside the car
  • Keys locked in the trunk
  • A fob that died and will not unlock the doors
  • A child or pet inside: call 911 first if they could be in danger
Car lockout
What happens

From your request to back on the road

1

Send the request

Say where the car is and where the keys are.

2

An operator takes it

Their ETA and price come to you by text.

3

Opened carefully

With an air wedge and a long-reach tool.

4

Show it is yours

Photo ID and the ownership or insurance slip.

Have this ready

It helps the operator to know

  • Make, model and colour
  • Photo ID, and something that shows it's your car
  • Where exactly the keys are, if you can see them
Car lockout
Good to know

Before you call

Expect to prove it is yours

A good operator asks for ID before opening a car. That protects you too.

Lost keys are different

Most operators can open the car so you can get your things out. A new key comes from a dealer or a locksmith.

Heat and cold

A child or a pet locked in a car on a hot or freezing day is an emergency. Call 911.

If it turns out to need a tow

The operator will tell you. A tow is between you and a certified tow operator, under their own consent form and published rates. How to get a tow.

Will it damage my car?

Operators use inflatable wedges and long-reach tools made for the job. The risk is low; ask the operator about your model.

My keys are lost, not locked in.

They can open the car, but you'll need a dealer or a locksmith for a replacement key.

Need help right now?

Call, or send a request. It takes about a minute.

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