Flat tire? Get your spare on.
Flat tire change

Flat tire? Get your spare on.

A certified roadside operator comes to you, puts your spare on and checks it, so you can drive to a tire shop. No spare? Ask for a tow instead.

Unsafe, or anyone hurt? Call 911. On a 400-series highway or the QEW? Call 511.

When to call

When a tire goes flat

  • A flat, or a blowout
  • A slow leak you can't drive on
  • Locking wheel nuts and no key to undo them: say so
  • A flat on a highway shoulder
Flat tire change
What happens

From your request to back on the road

1

Send the request

Say if you have a spare and a wheel-lock key.

2

An operator takes it

Their ETA and price come to you by text.

3

Wheel swapped

Jacked up, spare on, pressure checked.

4

Off to a tire shop

A space-saver spare is for short, slow trips.

Have this ready

It helps the operator to know

  • Is there a spare, and is it inflated?
  • The wheel-lock key if you have locking nuts (often in the glove box or the trunk)
  • Which tire is flat
Flat tire change
Good to know

Before you call

Space-saver spares

They have limits on speed and distance. Check the sticker on the wheel and get to a shop soon.

On the highway

Pull as far over as you can and put your hazards on. If traffic is close and it feels unsafe to get out, stay inside with your seatbelt on.

If it turns out to need a tow

The operator will tell you. A tow is between you and a certified tow operator, under their own consent form and published rates. How to get a tow.

Can you repair the tire?

Roadside help changes the wheel. Repairs and new tires happen at a tire shop.

Need help right now?

Call, or send a request. It takes about a minute.

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